Terms & Conditions


This website is operated by WOODXEL. Throughout the site, the terms “we,” “us,” and “our” refer to WOODXEL. WOODXEL offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or utilizing our online tool to create pixelated wooden panels, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current Woodxel platform shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after posting any changes constitutes acceptance of those changes.

Our online tool is hosted on Woocommerce. They provide us with an online platform that allows us to offer you Woodxel products and services.


By agreeing to these Terms of Service, you affirm that you are at least 18 years old to use the Woodxel online tool.

WOODXEL is a web-based platform that allows users to convert digital images into 3D models and, optionally, order custom wood panels based on those models. To access certain features of the Platform, such as downloading 3D models, you may be required to provide your email address. By providing your email address, you consent to receive download links and other communications from Lignum related to your use of the Platform.

You agree not to use our products or platform for any illegal or unauthorized purposes, and in utilizing the Service, you commit to complying with all laws in your jurisdiction, including but not limited to copyright laws.

Transmission of worms, viruses, or any code with destructive intent is strictly prohibited.

Any breach or violation of these Terms will immediately terminate your access to Woodxel Services.


We retain the right to refuse service to any individual for any reason at any given time.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted and undergo (a) transmissions across various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is consistently encrypted during its transfer over networks.

You commit not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Woodxel Service, including the use of the Service or access to the Service or any contact on the website through which the service is provided, without our express written permission.

The headings in this agreement are provided for convenience only and will not limit or otherwise affect these Terms.


a. User Content: By uploading or submitting any content to the Platform, you represent and warrant that you own all necessary rights to that content or have obtained permission to use it. You retain ownership of your content, but by uploading it, you grant Lignum a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display that content in connection with providing and promoting the Platform.

b. Lignum IP: All intellectual property rights in the Platform and its contents, features, and functionality are owned by Lignum or its licensors.


We do not assume responsibility if the information made available on this site is not accurate, complete, or current. The material on this site is intended for general information purposes only. It should not be solely relied upon for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is undertaken at your own risk.

This site may include certain historical information. Historical information, by its nature, may not be current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, with no obligation to update any information. You agree that it is your responsibility to stay informed about changes to our site.


Prices for our Woodxel products are subject to change without prior notice, especially considering that the final product price depends on its dimensions.

We retain the right to modify or discontinue the Woodxel Service, or any part or content thereof, at any time without notice.

It is important to note that we shall not be held liable to you or any third party for any modifications, price changes, suspension, or discontinuance of the Woodxel Service, recognizing that the dimensions of the final product may influence the pricing adjustments.


Woodxel products or services offered on this website are personalized and tailored to meet customers’ requirements and preferences. It’s important to note that we do not maintain an inventory of ready-made items.

Every effort has been made to present the colors and images of our Woodxel products accurately, but we cannot guarantee an exact match, considering variations in computer monitor displays.

We reserve the right, without obligation, to restrict the sales of our personalized products or services to specific individuals, geographic regions, or jurisdictions, exercised on a case-by-case basis. Additionally, we retain the right to limit quantities and modify descriptions or pricing without prior notice. We may discontinue any product or service at our discretion, and any offers made on this site are void where prohibited.

Please be aware that, given the customized nature of our offerings, we do not warrant that the quality of personalized Woodxel products, services, information, or other materials will meet your expectations, and we do not guarantee the correction of any errors in the Service.


ORDER PROCESSING: You will receive your order confirmation within 24-48 hours after purchase. All orders are processed within 15-30 business days. You will receive another notification with the tracking number when your order is shipped.

POTENTIAL DELAYS: While we strive to avoid delays caused by a high volume of orders or postal service issues beyond your control, please be aware that they might occur. We are committed to doing our best to minimize any potential disruptions.

DOMESTIC SHIPPING RATES: Enjoy the convenience of free shipping on all of your wood block panel orders.

Shipping rates for the frame option will be applied based on your order’s weight, dimensions, and destination. These rates are calculated to ensure the safe and reliable delivery of your personalized wood block panel with frame.

INTERNATIONAL SHIPPING: Shipping charges for international orders will be calculated and displayed at checkout. Email us if you find the rates excessive, and we will endeavor to provide a more suitable solution.

IMPORT DUTIES AND TAXES: Your order may be subject to import duties and taxes, including VAT, once it reaches your destination country. WOODXEL is not responsible for these charges if applied, as they are your responsibility as the customer.


Due to the personalized nature of our products, we regret to inform you that we cannot offer refunds or returns once an order has been confirmed and processed. Each item is crafted explicitly according to the customer’s preferences, so we cannot resell or reuse it. We appreciate your understanding and encourage you to carefully review your options before purchasing. However, if your product arrives damaged or defective, we will happily address the issue promptly and satisfactorily. Please contact our customer service team with any concerns or further inquiries.


Upon purchasing a personalized product, you have a 24-hour window to cancel your order. If you choose to cancel within this period, the cancellation will be processed, and a refund will be initiated.

After 24 hours, no refund will be issued.


A refund will be issued for the canceled order; however, please note that a 5% administration fee will be applied to the refunded amount.


Please carefully inspect your order upon receipt. If the item is defective or damaged, or you receive the wrong item, kindly contact us within 24 hours of receiving the product. This allows us to promptly evaluate the issue and take the necessary steps to make it right.

This policy accommodates situations where customers may need to reconsider their purchase shortly after completing the transaction.

For any questions or concerns regarding cancellations and refunds, please contact us at support@woodxel.com.


We retain the right to refuse any order placed with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. Such limitations may apply to orders placed under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. Suppose we make changes to or cancel an order. In that case, we will try to notify you using the contact information provided when the order was made, including email and/or billing address/phone number. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You commit to providing current, complete, and accurate purchase and account information for all transactions at our store. It is your responsibility to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, to facilitate the completion of your transactions and enable us to contact you as needed.


We may grant you access to third-party tools, and it’s important to note that we neither monitor nor have control or input over these tools.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and endorsement. We shall not be liable for any issues or liabilities arising from or relating to your use of these optional third-party tools.

Using optional tools offered through the site is entirely at your own risk and discretion. You are responsible for ensuring that you are familiar with and approve of the terms on which these tools are provided by the relevant third-party provider(s).

Furthermore, we may introduce new services and/or features through the website, including releasing new tools and resources. Such additions shall also be subject to these Terms of Service.


Certain content, products, and services are available through our Service may include third-party materials.

Links to third-party websites on this site may redirect you to websites that are not affiliated with us. We do not take responsibility for examining or evaluating the content or accuracy of such third-party materials or websites. We do not warrant and will not be liable or responsible for any third-party materials or websites or any other materials, products, or services offered by third parties.

We are not liable for any harm or damages related to purchasing or using goods, services, resources, content, or other transactions connected with any third-party websites. It is crucial to carefully review the policies and practices of third parties and ensure you understand them before engaging in any transactions. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party involved.


If, upon our request, you submit specific entries (such as contest entries) or, without our request, provide creative ideas, suggestions, proposals, plans, or other materials, whether online, via email, postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments forwarded to us. We are not obligated (1) to maintain any comments in confidence, (2) to compensate for any comments, or (3) to respond to any comments.

While we may, at our discretion, monitor, edit, or remove content that we determine is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service, we have no obligation to do so.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, nor will they contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone else, or mislead third parties or us about the origin of any comments. You are solely responsible for the accuracy of any comments you make. We assume no responsibility and bear no liability for any comments you or any third party posted.


Our Privacy Policy governs your submission of personal information through the store. To view our Privacy Policy.


Occasionally, information on our site or the Service may include typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (even after you have submitted your order).

We are not obligated to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be construed to indicate that all information in the Service or related website has been modified or updated.


In addition to other prohibitions outlined in the Terms of Service, you are strictly prohibited from using the site or its content:

(a) For any unlawful purpose;

(b) To solicit others to perform or participate in any unlawful acts;

(c) To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;

(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) To engage in harassment, abuse, insults, harm, defamation, slander, disparagement, intimidation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) To submit false or misleading information;

(g) To upload or transmit viruses or any other type of malicious code that may impact the functionality or operation of the Service or any related website, other websites, or the Internet;

(h) To collect or track the personal information of others;

(i) To engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping;

(j) For any obscene or immoral purpose; or

(k) To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website if you violate any prohibited uses.


We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from using the service will be accurate or reliable.

You acknowledge that we may, from time to time, remove the service for indefinite periods or cancel the service at any time without notice.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered through the service are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall WOODXEL, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend, and hold harmless WOODXEL and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.


If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and this determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until you or we terminate them. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, or if we suspect that you have failed to do so, we may terminate this agreement at any time without notice. In such cases, you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or regarding the Service constitute the entire agreement and understanding between you and us. They govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in interpreting these Terms of Service shall not be construed against the drafting party.


These Terms shall be governed by and construed under the laws of the State of Florida without giving effect to any principles of conflicts of law. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts in Miami-Dade County, Florida.


You can review the most current version of the Terms of Service at any time on this page.

At our sole discretion, we reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


If you have any questions about the Terms of Service, please contact us at support@woodxel.com.